Contact Us

We are always ready to provide you with assistance and support.

Customer Support

Our customer support team is always ready to help you resolve any issues. Whether you encounter technical problems, need usage guidance, or have any questions, we will provide you with professional assistance as soon as possible. Support email: [email protected]. We usually reply to emails within 24 hours (typically 4-8 hours during business days). Please describe your issue in detail in the email and attach relevant screenshots or error messages, which will help us resolve your issue more quickly. For urgent issues, please indicate "urgent" in the email subject.

Technical Support

Technical Issues? Our technical team can help you: Account Issues (login difficulties, password reset, account settings), Usage Issues (feature usage, parameter settings, best practices), Performance Issues (slow generation speed, loading failure, error messages), Compatibility Issues (browser compatibility, device support, file formats), API Integration (API usage, interface calls, technical documentation). Technical support email: [email protected]. For complex technical issues, we may arrange remote assistance or a video call.

Business Cooperation

We welcome various forms of business cooperation: corporate cooperation (providing customized solutions and bulk licensing for enterprise customers), channel cooperation (seeking distributors, agents and partners), technical cooperation (API integration, white-label solutions, technical licensing), investment cooperation (seeking strategic investment and cooperation opportunities), media cooperation (press releases, interviews, event cooperation). Business cooperation email: [email protected]. Please specify cooperation intentions, company background and contact information in the email.

Product Feedback

Your feedback is very important to us! We welcome you to share: Feature Suggestions (new features or improvements you would like to see), Usage Experience (your feelings and suggestions during use), Bug Reports (issues and errors you have found), Performance Feedback (evaluation of generation quality and speed), Interface Suggestions (improvement opinions on the user interface and interaction). Product Feedback Email: [email protected]. We will carefully read every piece of feedback, and excellent suggestions may be adopted and implemented in future versions. Users who actively participate in feedback may also have the opportunity to receive free points rewards!

Media Inquiry

For media and journalists seeking information about Helle AI, please contact our media team: Press Releases (get the latest company news and product launch information), Interview Requests (arrange interviews with company executives or technical experts), Product Reviews (apply for a product review account and materials), Brand Materials (download company Logo, product screenshots, etc.), Data Inquiry (get industry data and statistical information). Media inquiry email: [email protected]. We usually respond to media inquiries within 48 hours.

Social Media

Follow our social media accounts for the latest updates, creative inspiration, and usage tips: Twitter/X @HelleAI (product updates, industry news, user work sharing), Instagram @helleAI (beautiful AI-generated work display), YouTube Helle AI Official (tutorial videos, feature demonstrations, creative techniques), Discord community (exchange with other creators), LinkedIn Helle AI (company updates, job recruitment, industry insights). Tag us on social media and share your work, which may be officially reposted!

FAQ

Before contacting us, you may want to check our FAQ page, which contains answers to most common questions asked by users. FAQs cover topics such as account management, feature usage, payment and subscription, technical issues, privacy and security. Visit the FAQ page: https://helle.ai/faq. If you cannot find an answer in the FAQ, feel free to contact our customer service team at any time.

联系我们 | Helle AI